WhatsApp Business API Coexistence
Overview
The WhatsApp Business App Coexistence feature enables using a phone number simultaneously with both the WhatsApp Business mobile application and the official Cloud API. This allows businesses to maintain their existing mobile app while leveraging advanced API functionalities.
Key Benefits
Dual-Platform Operations: Teams can communicate through a work computer during business hours and continue conversations via the mobile app afterward. "Messages are synchronized between the mobile app and the API."
Advanced Capabilities with Mobile Access: Organizations gain access to bulk messaging, intelligent chatbots, and automated workflows while preserving direct messaging through the app.
No Number Migration Required: Existing WhatsApp Business App users can connect their current number to the API without registering a new account or changing their phone number.
Important Limitations
Coexistence is unavailable in Nigeria and South Africa. Additionally, "business phone numbers that are in use with both the WhatsApp Business app and Cloud API have a fixed throughput of 5 messages per second."
Technical Requirements
- WhatsApp Business app version 2.24.17 or higher
- Media older than 14 days cannot synchronize between platforms
Pricing Structure
Messages sent through the mobile app remain free. API-based messages follow WhatsApp's standard pricing model for the respective message category.
Setup Process
Enable coexistence by connecting your existing WhatsApp Business number through the platform's connection interface, optionally sharing conversation history, completing business information, and confirming authorization permissions.
Disabling Coexistence
Disconnection must occur via the mobile device through Settings → Account → Business Platform → Disconnect.