Legal

Privacy Policy

Last updated: March 2026

Bilingual version (Arabic) coming soon -- Phase 3.

1 Data Collection

When you use Resayil, we collect information you provide directly to us, such as when you create an account, subscribe to a plan, or contact support.

Account information: name, email address, phone number
Billing information: processed through MyFatoorah or PayPal (we do not store card numbers)
Usage data: messages sent, features used, session logs
Device information: browser type, IP address, operating system
WhatsApp conversation data: stored securely and only accessible to your account

2 How We Use Your Data

We use collected information to:

Provide and improve our WhatsApp CRM services
Process payments and send invoices
Send transactional notifications (OTP, payment confirmation, account activation)
Respond to support requests
Analyze usage patterns to improve the platform
Comply with legal obligations

3 Third-Party Services

We share data with trusted third-party services only as necessary:

MyFatoorah -- Payment processing for GCC customers (KWD/KNET)
PayPal -- Payment processing for international customers (USD/EUR/GBP/MYR)
Resayil API -- WhatsApp messaging infrastructure (wa.resayil.io)
Cloudflare -- CDN, DDoS protection, and IP geolocation

We do not sell, rent, or share your personal data with advertisers or unrelated third parties.

4 Cookies

We use cookies to maintain your session, remember your currency and language preferences, and analyze site usage. You can control cookie preferences using the consent banner shown on your first visit.

Essential cookies: Required for the platform to function (session, CSRF)
Preference cookies: Currency and language settings
Analytics cookies: Anonymous usage statistics (optional)

5 Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to access your personal data
Right to correct inaccurate data
Right to request deletion of your data
Right to data portability
Right to withdraw consent at any time

To exercise these rights, contact us at [email protected].

6 Data Security

We implement industry-standard security measures including HTTPS/TLS encryption, bcrypt password hashing, and regular security audits. Payment data is handled exclusively by PCI-DSS compliant processors (MyFatoorah, PayPal) -- we never store card numbers.

7 Contact

Questions about this privacy policy? Contact us at [email protected] or through our contact form.