Chat Filters

Overview

"Resayil provides a variety of chat filters to help you manage chats efficiently." The platform offers pre-defined filtering criteria including status, assignment, labels, ownership, and chat type.

Filter Categories

Chats: General filters for all conversations, including "All active and pending chats," "Unread," "Resolved," and "Waiting" (customer has sent a message awaiting agent response).

My Chats: Filters specific to conversations assigned to the user, such as unread messages, waiting status, and auto-assigned chats.

Unassigned Chats: Specialized filters for unassigned conversations, including "Never Assigned" and "Previously Assigned" options.

Groups: Filters for group conversations including "Active," "Owned," "Communities," and "Inactive" status.

Channels: Filters for channel-based communication with options like "Mine" and "Following."

Labels, Departments, Campaigns, and Agents: Additional organizational categories for sorting chats by business structure and team assignment.