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Chat

Everything you need to know about managing conversations and chat workflows in Resayil.

23 articles Avg. 1 min read
Chat

Chat keyboard shortcuts

Chat Keyboard Shortcuts This help article provides a comprehensive guide to keyboard shortcuts available in the Resayil...

1 min read
Chat

How to edit contact information

How to edit contact information Overview Enriching contact profiles with relevant information helps teams manage custome...

1 min read
Chat

How to delete queued messages

How to delete queued messages If you need to clear all messages currently waiting in the queue, you can remove them all...

1 min read
Chat

How to create signatures

How to create signatures Overview The signature feature allows agents to personalize their messages by including their n...

1 min read
Chat

Campaign Opt-Out Feature

Campaign Opt-Out Feature Overview This enterprise-level feature empowers marketing campaign recipients to unsubscribe fr...

1 min read
Chat

Departments

Departments Overview Team Departments provide organizational structure within multi-agent chat environments. This featur...

2 min read
Chat

About team members roles

About team members roles Overview When inviting team members to participate in shared chat on a brand, the Account Owner...

2 min read
Chat

Chat Filters

Chat Filters Overview "Resayil provides a variety of chat filters to help you manage chats efficiently." The platform of...

1 min read
Chat

Configure team permissions

Configure Team Permissions The article explains how to set up granular access controls for team members using the team p...

2 min read
Chat

Create & manage quick replies

Create & Manage Quick Replies Quick replies are pre-written messages that teams can store and rapidly dispatch to contac...

1 min read
Chat

Create & manage labels

Create & manage labels Overview Chat labels function as single or multiple-word identifiers that you can attach to conve...

1 min read
Chat

How to schedule messages

How to schedule messages This help article provides instructions for scheduling messages in the Resayil platform for del...

1 min read
Chat

Create & manage team members

Create & manage team members Overview This article describes how to add and manage team members for WhatsApp shared chat...

1 min read
Chat

Automatic replies examples for businesses

Automatic replies examples for businesses Overview The article discusses WhatsApp automatic replies as a business tool....

1 min read
Chat

Show agents' name in chat using signatures

Show agents' name in chat using signatures Overview This feature allows contacts to see the name of the agent they're co...

1 min read
Chat

How to use automatic replies

How to use automatic replies Overview Automatic replies is a helpful feature enabling you to send automatic responses to...

1 min read
Chat

How to use automatic chats assignment

How to use automatic chats assignment Overview Resayil's automatic chat assignment feature helps manage incoming chat re...

1 min read
Chat

How to use the AI assistant

How to use the AI assistant Overview The AI Assistant represents cutting-edge technology available through a single clic...

1 min read
Chat

How to use the AI Copilot

How to use the AI Copilot Overview The AI Copilot represents "a powerful new feature that leverages artificial intellige...

1 min read
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