Send messages as a specific chat agent via API
Overview
This help article explains how to send messages on behalf of a designated chat agent through the API functionality.
Key Information
Purpose: The feature allows users to send messages while attributing authorship to a specific agent within their team.
Visibility: As noted in the article, "contacts will not see which agent sent the message, but all users that have access to the chat will see that the author of the message is the specified agent."
Access Requirements
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Related Resources
The help center provides complementary articles covering:
- Sending multimedia content via API
- Message queue troubleshooting
- Emoji integration in messages
- Link inclusion in API messages
- Group and channel messaging
- Dynamic buttons and list messages
- Contact card and location sharing
Article Metadata
- Category: Messages / API / Automation
- Tags: messages, api, automation, device, agent
- Location: Help Center → Messages section