Resayil OMNI: a shared WhatsApp inbox for your team
Resayil OMNI is a shared team inbox for WhatsApp. You link a business number by scanning a QR code, and your whole team answers customers from one place, in Arabic or English, with assignment, notes and conversation status.
OMNI connects through a QR code, like WhatsApp Web. It is not the official WhatsApp Business API.
This button opens our contact form. Please mention OMNI in your message.
OMNI is sold with Resayil Hub. Plan details are on the pricing page.
The short definitions
Four terms come up in every search for a WhatsApp inbox. Here is what each one means.
- Shared team inbox
- One workspace where several agents read and answer the messages sent to a business number. Each agent has a login, and conversations can be assigned so two people do not reply to the same customer.
- Omnichannel inbox
- A shared inbox that also gathers other channels, such as email or social messages, in the same place. OMNI starts with WhatsApp.
- QR connection
- You link a WhatsApp number by scanning a QR code or entering a pairing code, the way you link WhatsApp Web. It is a linked-device connection.
- WhatsApp Business API
- The official route to WhatsApp for businesses, offered through providers of the official API. OMNI does not use it in this first release.
What OMNI does
These are the features of the current OMNI build. Availability and launch timing are still to be confirmed.
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Link a number by QR code
Scan a QR code or enter a pairing code to connect a WhatsApp number. Text and attachments arrive in the inbox, and you can reply from it.
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Bring in recent chat history
OMNI can import recent chat history when you link a number, so your team starts with context. How much depends on your plan.
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Work as a team
Assign a conversation to an agent or a team and move it between open, pending, snoozed and resolved.
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Keep conversations organised
Add labels, write private notes only your team can see, and save canned responses for answers you give often.
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Automate the routine
Use automation rules and macros to handle repetitive steps. Custom attributes, contacts and customer satisfaction surveys are included.
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Arabic and English
The interface is available in Arabic with a right-to-left layout, and in English. The Arabic interface is still being reviewed, and notification emails are in English for now.
How it works, and what to know first
Once your workspace is ready, linking a number takes three steps. The honest part comes right after.
Sign in and link your number
When your workspace is ready, open OMNI, choose WhatsApp, and scan the QR code with the phone that holds the number, or enter a pairing code.
Invite your team
Add agents and teams so each person works under their own login.
Answer together
Assign, label and resolve conversations from one inbox instead of passing a phone around.
QR is not the official WhatsApp Business API
A QR connection uses WhatsApp's linked-device mechanism. It is not an official WhatsApp product, and WhatsApp can restrict or ban numbers that use it. The owner of the number accepts this in an in-app consent step before the number is linked.
- OMNI does not offer bulk campaigns or broadcasts on a QR-linked number.
- OMNI includes sending limits and an automatic pause to reduce risk. They reduce risk. They do not remove it.
- If you need the official API today, Resayil Hub connects to the official WhatsApp Business Cloud API.
Arabic and right-to-left, built in
Teams in Kuwait and the Gulf work in Arabic and English side by side. OMNI has an Arabic interface with a right-to-left layout and an English one, so each agent can use the language they prefer.
API, webhooks and an MCP server
OMNI is meant to fit into the tools you already use.
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REST API
A REST API for messages, conversations and contacts, so your own systems can read and send messages.
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Signed webhooks
Webhooks are signed with HMAC-SHA256, retried automatically, and kept in a failed-delivery log you can replay. Events cover messages, conversations, contacts and WhatsApp connection state.
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MCP server
An MCP server lets AI assistants list and read conversations, send messages, add private notes, assign, label and change status, and check or start a WhatsApp QR session. Tokens are scoped (read, write or admin) and audited.
Security and your data
- Each customer works in a separate account (workspace).
- Webhook deliveries are signed, and webhook target addresses are checked before use.
- MCP access uses scoped tokens, and MCP tool calls are written to an audit log.
We have not published where OMNI data is hosted yet. We will state it plainly before launch, and we make no residency or certification claims until then.
Built on open-source software
OMNI is built on open-source software and keeps the licences and notices that come with it. A full attribution list will be published with the launch.
Who OMNI is for
OMNI is designed for teams in Kuwait and across the Gulf that answer customers on WhatsApp and want more than one person on one number, for example sales desks, support teams, and travel and service businesses.
Choose the official WhatsApp Business API instead if you need broadcast campaigns, message templates, or a connection with no ban risk. If you work in a regulated sector, wait for our published hosting statement before you put customer data into OMNI.
OMNI compared with the other ways to run WhatsApp
Three common setups, compared on facts that do not change from one vendor to the next.
| Feature | Resayil OMNI | WhatsApp Business app | Official API through a provider |
|---|---|---|---|
| Connection | QR code or pairing code (linked device) | The phone app itself | Official WhatsApp Business API |
| Several agents with their own logins | Yes | One phone and its linked devices | Depends on the provider |
| Assignment, notes and conversation status | Yes | Labels only | Depends on the provider |
| Bulk campaigns and templates | Not on QR numbers | Broadcast lists, with limits | Yes, under Meta's rules |
| Uses an unofficial link | Yes, so WhatsApp can restrict the number | No, it is the official app | No, it is the official API |
Questions people ask about OMNI
Answers reflect the status on 28 October 2026.
What is a shared WhatsApp team inbox?
A shared WhatsApp team inbox is one workspace where several agents read and answer the messages sent to a business WhatsApp number. Each agent signs in separately, and conversations can be assigned and annotated so nobody replies twice. Resayil OMNI is a shared team inbox built for WhatsApp, with Arabic and English interfaces.
How can several employees use one WhatsApp number?
Connect the number to a team inbox instead of keeping it on one phone. In Resayil OMNI you link the number by scanning a QR code, the way you link WhatsApp Web. After that, your agents answer from OMNI under their own logins, and you decide who handles which conversation.
What is the difference between WhatsApp Web and a team inbox?
WhatsApp Web mirrors one phone, so people share a login and have no way to assign chats. A team inbox gives every agent a separate login and adds assignment, conversation status, labels and private notes. OMNI can also import recent chat history when you link the number, depending on your plan, so the team starts with context.
Is a QR connection the same as the WhatsApp Business API?
No. A QR connection links a number the way WhatsApp Web does, and it is not the official WhatsApp Business API. OMNI starts with the QR connection. The official API is not part of this first release. If you need it today, Resayil Hub connects to the official WhatsApp Business Cloud API.
Can WhatsApp restrict a number that is linked by QR?
Yes. Because the connection is unofficial, WhatsApp can restrict or ban a number that uses it. OMNI adds sending limits and pauses automatically if WhatsApp reports a temporary restriction, but this reduces the risk and does not remove it. The number's owner accepts the risk in a consent step before linking.
Does OMNI work in Arabic with a right-to-left layout?
Yes. Resayil OMNI has an Arabic interface with a right-to-left layout, as well as an English interface, so agents can work in the language they prefer. The Arabic interface is still being reviewed, so expect refinements to wording and layout before launch. Notification emails are in English for now.
What is the difference between a shared inbox and an omnichannel inbox?
A shared inbox puts your team's replies to one channel in one place. An omnichannel inbox also brings several channels, such as chat, email and social messages, into that same place. Resayil OMNI begins with WhatsApp, and we will list other channels only once they are ready to use.
Do I need a developer to set up OMNI?
You do not need a developer for the inbox itself. You sign in, scan the QR code with the phone that holds the number, and invite your agents. A developer is only useful if you want to connect OMNI to your own systems through the API, webhooks or the MCP server.
Does OMNI have an API, webhooks or an MCP server?
Yes. OMNI has a REST API for messages, conversations and contacts. Its webhooks are signed with HMAC-SHA256 and retried automatically, with a failed-delivery log you can replay. The MCP server lets AI assistants read conversations, send messages, add private notes and manage a WhatsApp QR session, using scoped, audited tokens.
How much does OMNI cost?
OMNI is sold together with Resayil Hub, and what you can use depends on your Hub plan. Plan details live on the Resayil pricing page, which is always the current source. We do not publish separate OMNI prices or limits on this page, so nothing here can go out of date.
Where is my data stored, and who can see it?
In Resayil OMNI, each customer works in a separate account (workspace), and the app itself requires a login. We have not yet published where OMNI is hosted, and we make no data-residency or certification claims today. We will state the hosting location clearly before launch and update this page when we do.
How is OMNI different from a platform built on the official WhatsApp Business API?
Platforms built on the official WhatsApp Business API support message templates and broadcast campaigns. Resayil OMNI links a number by QR code and does not offer them on QR numbers. If you need the official API, broadcasts or templates today, choose a platform built on the official API, such as the route Resayil Hub offers.
Join the OMNI waitlist
Tell us about your team and your WhatsApp number. We will get back to you about OMNI and how it fits with your Resayil Hub plan.
This button opens our contact form. Please mention OMNI in your message.