What to do if messages are stuck in the queue
Overview
The queue is a storage mechanism that temporarily holds messages unable to dispatch immediately, including those scheduled for later delivery.
How the Queue Works
The queue becomes useful when devices go offline or experience unusual stress, such as sending many messages simultaneously. Messages unable to dispatch right away are stored and will gradually send according to their priority settings once the device reconnects and syncs.
Priority System
Messages follow this priority order:
- Urgent and High priority: Send within minutes
- Normal and Low priority: May take longer
Expected Wait Times
"Depending on how long the device has been non-operative or out of sync, the queue could take more or less time to decrease, however, please allow it up to 10 minutes before panicking."
Scheduled Messages
Messages scheduled for future delivery also reside in the queue and will be sent at their designated time when the device is online and operational.
Key Takeaway
Allow up to 10 minutes for queue processing before investigating further issues. The timeline depends on device downtime and sync status.