What to do if your number gets disconnected
Overview
Device authorization in Resayil should typically be a one-time process, but certain scenarios can cause your device to become deauthorized. Understanding these common situations helps you resolve connectivity issues quickly.
Main Issue: Multiple WhatsApp Linked Devices
The primary cause of disconnection involves WhatsApp's multi-device functionality. According to the article, "WhatsApp allows you connect several WhatsApp Web / Desktop linked devices" and you need one connected to Resayil to send and receive messages.
The Problem
A frequent scenario occurs when users accidentally delete the device session linked to Resayil while managing their other connected devices. This interruption stops all messaging through your WhatsApp number on the platform, requiring you to reconnect.
The Solution
You'll need to establish a new linked device session from your WhatsApp mobile app to restore service.
Better Alternative
Rather than managing multiple device connections, the platform recommends leveraging its multi-user web chat feature. This approach eliminates the need for several WhatsApp devices while providing:
- Enhanced team collaboration capabilities
- Simultaneous access from different computers
- Increased productivity tools designed for shared access
- Multiple user connections without device multiplication
Next Steps
If you're experiencing disconnection issues, review your WhatsApp linked devices and ensure the Resayil connection remains active among them.