What to do if the number session is offline or not working
Overview
This article addresses connectivity issues affecting WhatsApp number sessions on the Resayil platform.
Main Issue: Device Offline or Network Timeout
According to the documentation, "This kind of issue is almost triggered by connectivity problems not directly linked to our platform."
Recommended Solutions
The platform suggests two primary troubleshooting steps:
1. Verify Active Device Session Ensure your WhatsApp number session is authorized by scanning the QR code and confirmed as an active linked device within the WhatsApp mobile application.
2. Synchronize Number Status "Generate a screenshot of your WhatsApp session to synchronize the number's status" by accessing your number settings and clicking the camera icon in the Session Status section.
Key Point
The issue typically stems from external connectivity problems rather than platform-side failures. Users should verify their WhatsApp mobile app configuration and device linkage before contacting support.
Related Resources
The help center references related articles including:
- Number disconnection troubleshooting
- QR code generation issues
- Chat cleanup procedures