How to use automatic replies
Overview
Automatic replies is a helpful feature enabling you to send automatic responses to customers contacting your WhatsApp number in multiple scenarios.
Features
The platform supports five automatic reply types:
- Welcome message - Initial contact responses
- Away message - Replies for out-of-hours inquiries
- We are busy - Notifications about response delays (Business/Enterprise plans)
- Follow-up message - Re-engagement after message gaps (Business/Enterprise plans)
- Calls not available - Alternative communication methods when receiving calls (Business/Enterprise plans)
Setup Instructions
Before using Resayil's automatic replies, verify whether you've already configured automatic replies in your WhatsApp Business app and disable them to avoid conflicts.