FAQ

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FAQ

Is there a limit to the number of open chats that I can have on my WhatsApp account?

Is there a limit to the number of open chats that I can have on my WhatsApp account? "1000+ open chats may cause performance issues."

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FAQ

I chose the wrong plan while creating my trial device

I chose the wrong plan while creating my trial device "1 day to delete and create again" a device without paying.

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FAQ

If I have more than one WhatsApp number, can I connect them all to Resayil?

If I have more than one WhatsApp number, can I connect them all to Resayil? Yes, but "each device has its own plan."

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FAQ

Will I get a notification in case my device is not operative?

Will I get a notification in case my device is not operative? "You will receive an automatic email" when non-operative.

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FAQ

My device is not performing well. What are the typical causes for this?

My device is not performing well. What are the typical causes for this? Check internet speed, hardware capacity, battery...

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FAQ

Can I use a direct URL to open a new chat?

Can I use a direct URL to open a new chat? Use "https://resayil.io/open/PHONE_NUMBER."

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FAQ

Is there a maximum number of messages per chat that are stored in Resayil?

Is there a maximum number of messages per chat that are stored in Resayil? "1000 messages per chat" maximum; "oldest mes...

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FAQ

What are metadata and how are they different from labels?

What are metadata and how are they different from labels? Metadata stores "additional data related to your customer"; la...

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FAQ

I need more agents than the ones included in my plan, how can I add more?

I need more agents than the ones included in my plan, how can I add more? Upgrade your Platform plan or add agents at "$...

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FAQ

If I have multiple devices, will all appear on one chat page?

If I have multiple devices, will all appear on one chat page? Open "them in different tabs in your browser."

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FAQ

Is the message delivery speed included in my plan always guaranteed?

Is the message delivery speed included in my plan always guaranteed? No, "we cannot guarantee that such speed is always...

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FAQ

How to send messages to multiple phone numbers

How to send messages to multiple phone numbers "Send multiple API requests, one per target phone number."

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FAQ

Can I send messages across multiple connected WhatsApp numbers?

Can I send messages across multiple connected WhatsApp numbers? Yes, specify "the target WhatsApp number" via the field.

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FAQ

What does the message priority refer to?

What does the message priority refer to? Priority determines "which messages will be sent first in case they are queued....

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FAQ

Can I send messages to broadcast lists created on WhatsApp?

Can I send messages to broadcast lists created on WhatsApp? No, "sending messages to the broadcast list is not supported...

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FAQ

Why recipients can't click on links?

Why recipients can't click on links? Recipients can't click on links in first-time messages to unsaved numbers due to Wh...

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FAQ

Can I send buttons or list messages?

Can I send buttons or list messages? Yes, "buttons and list messages" are supported via API only.

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FAQ

I am trying to send a message with a link but it's not clickable. What is the problem?

I am trying to send a message with a link but it's not clickable. What is the problem? First-time messages to unsaved nu...

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FAQ

Do failed messages increase the sent limit messages?

Do failed messages increase the sent limit messages? No, "failed messages don't count as sent."

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FAQ

Is there a limit of characters in a message?

Is there a limit of characters in a message? "6000 characters per message" maximum.

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