FAQ

FAQ

What's the maximum file size per media type?

What's the maximum file size per media type? Image: "5MB"; Audio: "16MB"; Video/Document: "50MB" on Enterprise plan.

1 min read

FAQ

What type of media files can be sent?

What type of media files can be sent? "JPEG, PNG, WEBP" for images; "MP4, 3GPP" for videos; "MP3, OGG, MP4, ACC" for aud...

1 min read

FAQ

Can I send multimedia messages both via API and web chat?

Can I send multimedia messages both via API and web chat? Yes, "images, videos, emojis, audios, gifs, geographic locatio...

1 min read

FAQ

If I change number do I lose my chats in Resayil?

If I change number do I lose my chats in Resayil? No, "you won't lose your chats if you change the phone number."

1 min read

FAQ

Can I change my WhatsApp number in my existing device?

Can I change my WhatsApp number in my existing device? Yes, "you can do it at any time in a few minutes" without deletin...

1 min read

FAQ

Can I see when a WhatsApp contact is online on your platform?

Can I see when a WhatsApp contact is online on your platform? "This information is not available on Resayil."

1 min read

FAQ

Can I customize the image, name and description of my WhatsApp profile?

Can I customize the image, name and description of my WhatsApp profile? Yes, "you can do this via API."

1 min read

FAQ

Do I need a WhatsApp Business account?

Do I need a WhatsApp Business account? No, "Our system works exactly the same whether you have a Personal or Business Wh...

1 min read

FAQ

What happens when I hit a limit for my plan?

What happens when I hit a limit for my plan? "The system won't let you send" exceeding messages and you receive email no...

1 min read

FAQ

If I upgrade or downgrade my plan, is the change immediate?

If I upgrade or downgrade my plan, is the change immediate? Yes, "the change from one plan to another is immediate" with...

1 min read

FAQ

Do price include taxes?

Do price include taxes? Non-EU countries are tax-free; EU members without VAT numbers incur "17% to 27%" additional cost...

1 min read

FAQ

Are payments safe?

Are payments safe? Yes, "we DO NOT store any card information" since everything goes through Stripe.

1 min read

FAQ

What payment methods do you accept?

What payment methods do you accept? Credit or debit cards accepted; "our payment partner Stripe will automatically charg...

1 min read

FAQ

How can I validate if a phone number exists in WhatsApp?

How can I validate if a phone number exists in WhatsApp? Use the "Number exists API endpoint" to validate if a number ex...

1 min read

FAQ

How can I validate phone numbers?

How can I validate phone numbers? Use the Number exists API endpoint to check if a phone number is registered on WhatsAp...

1 min read

FAQ

How to validate if a phone number can receive WhatsApp messages?

How to validate if a phone number can receive WhatsApp messages? Use the "Number exists API endpoint" to validate if a n...

1 min read

FAQ

Is the webhook device specific?

Is the webhook device specific? You can "assign them to all devices or to one device only."

1 min read

FAQ

Is the number of API keys related to the account or to the device?

Is the number of API keys related to the account or to the device? "Each account has 1 API key," even with multiple devi...

1 min read

FAQ

From where can I obtain the API code examples?

From where can I obtain the API code examples? API code examples are available in the Resayil documentation and help res...

1 min read

FAQ

Is there any SDK or dependency required to use the API?

Is there any SDK or dependency required to use the API? No, "the API is very simple to use with no SDK requirements or e...

1 min read